Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,764,028

members

57

online now

1,919,316

discussions

Back to Top

Mobile Apps Knowledge Base

Sort by:
As of Tuesday, April 12, 2017, all XFINITY X1 Remote app users received an email notifying them that the app will no longer be available in the coming weeks and advising them to download and use the XFINITY TV Remote app, which offers all of the same features and functionality as the X1 Remote app. Please note that the X1 Remote app was removed from the App Store and Google Play on March 29.      Frequently Asked Questions:   Why are you retiring the XFINITY X1 Remote app?   Comcast is working to consolidate its apps and create a more seamless customer experience. For years, the XFINITY X1 Remote app allowed customers to use their mobile device to control their TVs like never before, including simple voice commands to find something to watch easily, and navigate the guide. The XFINITY TV Remote app now supports voice remote functionality for XFINITY X1 customers only, and allows customers the same features and functionality as the XFINITY X1 Remote app. With the XFINITY TV Remote app, customers can change channels, browse XFINITY On Demand and TV listings, and even schedule your DVR when you're away from home.   Now that the XFINITY TV Remote app has been updated to include the Voice Remote functionality for X1 customers, we can now retire the XFINITY X1 Remote app.     I don't have XFINITY X1 service, can I use the XFINITY TV Remote app?   Yes. Non-X1 customers with an eligible box can use the app on a smartphone or tablet as a remote control. Change channels, browse XFINITY On Demand and TV listings, and even schedule your DVR when you're away from home. Please note that voice control with the XFINITY TV Remote app only works on X1 TV boxes, excluding RNG150 devices.     When can I get the XFINITY TV Remote app?   You can download the XFINITY TV Remote app today from the App Store or Google Play. Please see these instructions for download and setup.     Can I keep using the XFINITY X1 Remote app?   The XFINITY X1 Remote app will be retired and unsupported in the near future, and you'll need to switch to the XFINITY TV Remote app, which offers the same features and functionality with an updated user interface.   We do understand that many customers are already comfortable with the XFINITY X1 Remote app, but we're confident that you'll grow to love the XFINITY TV Remote app even more. Go ahead, delete the XFINITY X1 Remote app, and make the switch to the XFINITY TV Remote app now.     Can I change channels on my TV from the XFINITY TV Remote app?   Yes, you can change the channel with the XFINITY TV Remote app in the same way you do with the XFINITY X1 Remote app. Please download it from the App Store or Google Play to quickly and easily find and tune your TV to the shows you love.     What are the system requirements for voice functionality on the XFINITY TV Remote app?   X1 voice remote functionality requires iOS 10 on Apple devices, and Jellybean on Android device. For details, see this overview of the app.     What are the eligibility requirements for the XFINITY TV Remote app? For details, see this overview of the app.     For additional information about the XFINITY TV Remote App see here: https://www.xfinity.com/support/xfinity-apps/setting-up-the-cable-tv-app/     Setting up the XFINITY TV Remote App   Download the XFINITY TV Remote app from the   iTunes app store   to your iPad, iPhone or iPod touch. For Android, download from   Google Play. Select the XFINITY TV Remote app on your device.   Apple devices   Android smartphone   Once logged in, you’ll be provided with your list of eligible TV boxes. Be sure that your TV box and TV are both turned on. When your eligible TV boxes are displayed on the app, a message will be sent to your TV box to match the name listed on the XFINITY TV Remote app. Tap on each TV box to enter a name that you’ll be able to remember in the future for controlling your TVs. If you have more than one eligible TV box, go through the same process for each TV box in your home. After naming your TV boxes, click Continue. Select Finish. You’re now ready to use the XFINITY TV Remote app! If you have an eligible DVR on your account, DVR Manager will also be activated so that you can schedule recordings from your device.   For troubleshooting and helpful tips when using the XFINITY TV Remote App see here: https://www.xfinity.com/support/xfinity-apps/top-tips-for-cable-tv-app/
View full article
Top Contributors