New to the Community? Start here.
Comcast is focused on creating the best entertainment experiences across platforms and continuing to give XFINITY TV customers more choice in how, when and where they access their content. In keeping with these goals, Comcast will rebrand the XFINITY TV app and portal to the XFINITY Stream app and portal on February 28.
Customers who have the XFINITY TV app installed on their devices will notice the transition to XFINITY Stream through an app update. Portal users can access the new experience at xfinity.com/stream.
Frequently Asked Questions:
How is the XFINITY Stream app different from the XFINITY TV app? Isn't this just a rebrand of your existing app?
While the XFINITY Stream app will have many of the existing features and functionality of the XFINITY TV app, we've recently updated the backend infrastructure resulting in improved video quality and faster download speeds.
What features are changing from XFINITY TV app and portal to XFINITY Stream?
With XFINITY Stream, customers will continue to have all features available with the XFINITY TV app and portal today. The app allows customers to watch their entire TV line-up and On Demand catalog on phones, tablets and laptops in the home. When they're on-the-go, they can tune in to more than 200 live channels, access and program their DVR (X1 Cloud customers only) and watch more than 40,000 on demand titles.
How much does the XFINITY Stream app cost?
The XFINITY Stream app and web portal is available to all XFINITY TV customers at no additional cost.
Do all XFINITY TV customers have access to this app?
Yes, the XFINITY Stream app is available to all XFINITY TV customers, though customers whose subscription does not include XFINITY X1 DVR service will not have cloud DVR functionality. Note: XFINITY TV single play customers will be limited to TV Everywhere programming in and out of the home since in-home streaming requires an XFINITY gateway.
Does the XFINITY Stream app use data from my XFINITY Internet monthly data usage allowance?
When you are in your home connected to your in-home XFINITY network, content delivered to the XFINITY Stream app is an in-home cable service delivered over Comcast's managed cable network, not over the Internet, and will not be counted towards your XFINITY Internet monthly data usage. If you watch any TV Everywhere programming through the XFINITY Stream app, out of your home, that programming is delivered over an Internet or mobile connection and would count towards any usage thresholds that might apply.
Why are the content choices different in and out of the home?
While in the home, content is delivered as a cable service over Comcast's network, and includes the customer's full channel lineup and on demand choices. The ability to watch certain content outside the home is not always available due to contracts with programmers. However, over the past two years, we have gone from 50 live TV channels being available over the Internet to more than 200, and we continue to try to expand that offering.
In 2015, you announced a product called Stream TV that enables access to select channels on devices in the home. Is this the same thing?
No. Stream TV is a standalone product offering currently available in Boston and Chicago. We plan to deploy it nationally soon. Note: When available across the footprint, (old) Stream TV customers will access their service through the new XFINITY Stream app.
Does this mean the old Stream TV is going away?
No, we still believe there is a demand for this product for customers who do not currently have cable service, may not have a television and who consume most of their content on a laptop, tablet or mobile device and prefer to get their video without a TV box.
Version 4.0.2 of the XFINITY Stream app is now available for Apple devices. Enhancements in this release include the following fixes:
We’re excited to announce we released XFINITY Stream v4.3.0 for iOS 6/12, and Android and Web 6/13!
We heard you loud and clear: You want a way to get back to your favorite shows quickly without having to search. Now you can, with the new Favorites section. If you have an X1 set-top box and have favorited shows, movies and sports teams there, you’ll see those on your iOS and Android devices, and www.xfinity.com/stream. To add favorites, visit the Info screen for any show or team and tap Add to Favorites. Visit https://www.xfinity.com/support/xfinity-apps/xfinity-stream-favorites for more info!
In addition, on iOS:
In addition, on Web:
In a recent release, we made some changes to the way we organize genre-specific live and On Demand content. Changes you may have noticed in the app include:
So why the change?
We discovered through research and user feedback that we’ve unintentionally created silos for genre-specific content (like Kids, Movies and Sports). Typically when our users are looking for genre specific content, its more about the genre (“I’m looking for something my kids can watch”) than it is about whether the content is Live or On Demand. In our old design, we were forcing users to choose, or to visit one page to see Live and then another page to see On Demand.
This update is all about breaking down these silos of content for our users. Now, if you are looking for Kids (or Sports, Movies, News or Latino) content, you need only visit one place: the Kids menu in the Browse section.
In place of the old Live TV genre guides, we’ve created more discoverable paths to other popular guide views – Favorite Channels and TV Go Channels. Users sometimes struggle to find our TV Go channels in particular (those are the ones that can be watched when out of home – you can also use the Filter in All Listings labeled “Available Out of Home” to see these channels). We hope this update helps users more easily discover this content as well.
Join the discussion here: http://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-TV/td-p/2874439