Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,681,856

members

4

online now

1,850,569

discussions

Back to Top

Internet issues? Check out the My Account app!

If you're having issues with your Internet being slow, or you simply need to remember your WiFi password, the XFINITY My Account app for iOS and Android is equipped to help you out with those simple tasks. No longer will you need to crawl under a desk or around the inside of a closet to read unplug your modem or read a label with your password!

 

To see your WiFi network name and password

Simply open the My Account app and log in with your XFINITY username and password. Tap Internet at the bottom of the home screen, then tap Show WiFi settings.

 

HOW10717_12_11_15_03.png

 

 

Share Your WiFi Information

The XFINITY My Account app allows you to share your WiFi network name and password via text message to help family, friends and guests easily access your in-home WiFi network. Log in with your XFINITY username and password, tap Internet, Show WiFi settings and Share.

 

There's more information on what the My Account app can do with your WiFi at http://customer.xfinity.com/help-and-support/internet/find-share-wifi-name/.

 

Reboot your wireless gateway

If you have an XFINITY wireless gateway, rather than unplugging and plugging it back in to reboot, you can restart your wireless gateway remotely using the XFINITY My Account app.

 

1) Sign in using your XFINITY username and tap Internet at the bottom of the home screen.
2) Tap Restart device on the XFINITY Internet screen and tap it again to initiate the restart process for your wireless gateway.

 

HOW3393_12_10_15_02.png

 

More information on restarting your modem with the My Account app can be found at http://customer.xfinity.com/help-and-support/cable-tv/troubleshooting-your-cable-modem/.

 

If you don't already have it on your phone, download the XFINITY My Account app for iOS and Android today to get service alerts, pay your bill and more!

Version history
Revision #:
2 of 2
Last update:
‎08-10-2017 03:27 PM
Updated by:
 
Labels (1)