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No Internet connection

Question

 I have no Internet access. I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?

 

Answer

 

This issue tends to be related to your modem not able to correctly connect to wifi service. Have you tried unplugging the modem from the power source, waiting 30 seconds and then plugging it back in? If worse comes to worse and you really need to, you can reset your modem back to factory defaults by taking a pin (or other small object) and inserting it into the "Reset" inset button on the back of the modem.

 

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- OR -

 

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**NOTE**: This Factory Reset will take all your modem settings back to whatever they were when they left the factory, including WiFi names/passwords.

 

 

 

You can also reset your device remotely by:

  1. Download the Xfinity My Account app from Apple iTunes or Google Play; you can also search your mobile device's app store for "XFINITY My Account".
  2. Sign in using your XFINITY username and tap Internet at the bottom of the home screen.
  3.  Tap Restart device on the XFINITY Internet screen and tap it again to initiate the restart process for your wireless gateway.                     HOW3393_12_10_15_01.png                                                                                                                                                        HOW3393_12_10_15_02.png
  4. You will see a message confirming that a restart signal was sent to your wireless gateway. You also have the ability to indicate whether or not the restart resolved your connection issue.                                                                                                                                                      HOW3393_12_10_15_03.png
  5. Choosing Yes displays a message to conclude the restart flow; tap Done to exit. Choosing No displays a page providing you with additional resources; tap one of the options listed or tap Done to exit.                                                                                                                                  HOW3393_12_10_15_04.png                                                                                                                                                         HOW3393_12_10_15_05.png

 

For more information on resetting your device see here:  https://www.xfinity.com/support/internet/troubleshooting-your-cable-modem/

 

 

If the unplugging it doesn't work, or if your other services are down, you will need to get a Comcast technician out to your house. If you are not able to get an employee here to schedule a tech for you, you may need to call in to 1-800-COMCAST (1-800-266-2278) or use chat support here: https://customer.xfinity.com/help-and-support/chat

 

 

Read more here: http://forums.xfinity.com/t5/Your-Home-Network/No-Internet-connection-US-and-DS-lights-blinking-on-m...

Version history
Revision #:
9 of 9
Last update:
‎11-15-2017 10:58 AM
Updated by:
 
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