I replaced my modem because the xFi app was not working. I was getting a message that I had to upgrade my equipment. Now that the new modem is in place I am getting the attached when I open the app. I called the number shown and the girl I spoke didn't really seem to know what I was talking about. Can anyone help me with this, please?
Hi thomas13470, I just took a look at your account and your new modem is compatible with xFi, but there is additional work needed on the backend to get xFi up and running for you. I have pulled your account information and will be sending it to our support team for resolution.
Hi DMS36, I checked your account and it looks like your Gateway is xFi enabled. Please logout of and completey close the app, and then log back in and let us know if you are still receiving this message.
Hello DMS36. If you are still experiencing trouble using xFi, I'd like to attempt to send a provisioning hit to your modem. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.