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when i type a e-mail address and start to sent it, it automaticly goes to just the name in green and then comes back declined. just in the c

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when i type a e-mail address and start to sent it, it automaticly goes to just the name in green and then comes back declined. just in the c

when i type a e-mail address and sent it. It automaricly goes to green and just the first and last name.  Adress are good and this is happing only in out of city address. Anyone can answer would help. Thanks Carl

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