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when i try to open email attahcment or delete email - goes to blank screen

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when i try to open email attahcment or delete email - goes to blank screen

If i try to open an email attachment - it just goes to blank screen and i cant return to the email inbox from that screen.  Also, same thing occurs if i try to delete an email - doesnt delete, but goes to blank screen and i cant navigate from there back to inbox, need to close xfinity all together to get back in....

Email Expert

Re: when i try to open email attahcment or delete email - goes to blank screen


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.





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