Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,279

members

1,295

online

36,583

topics

Top

trash on email

New Poster

trash on email

my verizon phone shows over 3000 trash email.  I need to clear this up.  Verizon store told me to go to my Email on computer and clear out.  when I bring up E-mail trash is shows me that it is empty.  Can you help me?

Email Expert

Re: trash on email

Did you set up the account on the phone using POP3 instead of IMAP?  If so that would explain why the server shows an empty Trash folder and the phone doesn't.  POP only works on the Inbox folder.  So you need to delete the messages in the Trash folder on the phone itself.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 171 views
  • 0 kudos
  • 2 in conversation