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sign in to email problems

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sign in to email problems

Lately when I sign in at the public library I have to enter my email and password six or seven times.  It gives me the little red error mesasage in the box.  I give up, select the "forgot your password" which I have not, and it askes me to type in the 3 letters to be sure I am a human.  That is a brick wall.  It NEVER recognizes or accepts the 3 letters.  Finally, on the seventh or 8th try, it lets me in.  This is starting to happen on my home computer, too, unless I am able to stumble on the page that sometimes comes up where the information is already entered. 

 

Whatever is up with this?  I am still the same person. 

 

Thank you

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