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sending email

New Poster

sending email

i am able to read my email and delete a message but I am unable to reply to a message or to send a NEW message???

 

Thanking you in advance:

Tom

Email Expert

Re: sending email

Exactly what happens when you try to send an email?  Are you on a computer, or tablet or what?




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New Poster

Re: sending email

Hi -  I am on a Dell computer -  logged into my comcast account --  when I clicked NEW --  shows create a new message but I dont get the  screen to actually create an email to send and when I highlight Rely --  show "Reply" to sender"  but when I click on Reply it shows the same "Reply to Sender" just like when I highlight that tab --  same for "Forward"??

 

I tried rebooting my PC several times??

 

Thanking you in advance

 

Email Expert

Re: sending email


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.







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