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recover deleted emails

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recover deleted emails

How can I recover emails that were in the Trash last week, but now are gone?  I'm using xfinity.

 

Email Expert

Re: recover deleted emails

You have a feature called “Recover Deleted Items”.  It appears only in the default Full version of XC.  It is intended to recover emails that you deleted to the Trash folder.  To see it, right-click on the Trash folder.  You will see a small pop-up menu, and the last choice at the bottom is “Recover Deleted Items”.  Click on it and it will open a window showing emails that you deleted.  It is supposed to go back 15 days, but may go back farther than that.  From that window you can restore emails to any folder you have.  Select the ones you want and then click on the little folder icon at the top of that window.  If the emails went missing for any other reason, the feature supposedly won’t show them.  E.G:  if your deletion schedules deleted them or you have a malware infection of some kind.  Also, it usually takes 24-48 hours for an email to show up in this feature.




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Regular Visitor

Re: recover deleted emails

Thanks for your quick response.  I'm aware of this feature, however last week there were several 'old' emails from as far back as 2009 in there that mistakely were trashed.   I guess I waited too long to recover them as those are gone now.   Those old ones were in a separate folder and somehow got trashed.  Those were the ones I would like to recover...any other ideas?

Email Expert

Re: recover deleted emails

Given that it just happened, try calling Comcast security to see if they can recover them.  It's a long shot but worth a try---------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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