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problems with my email

New Poster

problems with my email

I am not receiving some important emails.

Gold Problem Solver

Re: problems with my email

Check your settings in webmail. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected. See https://www.xfinity.com/support/internet/spam-filters-and-email-blocking/

or https://www.xfinity.com/support/internet/spam-filters-and-email-blocking-new-experience/.


If "Save a copy" is already active, Comcast Security Assurance might be able to help you with this. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

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