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problem with loading e-mail

New Poster

problem with loading e-mail

I am not having any issues with my internet other than my emails loading.  Is anyone else having this problem or had this problem recently?

 

Regular Visitor

Re: problem with loading e-mail

I've been having problems for weeks with pages not loading fully. Emails have no pictures as well as only raw data on internet pages. My network is also intermitant. I live in lake Worth.

Email Expert

Re: problem with loading e-mail


mrsb92 wrote:

I am not having any issues with my internet other than my emails loading.  Is anyone else having this problem or had this problem recently?

 



Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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New Poster

Re: problem with loading e-mail

Yes I am having trouble too on getting emails ,it just stay at little circle going round and round

Email Expert

Re: problem with loading e-mail

Did you try anything I posted above?




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

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