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pcisme---------Please Read

Email Expert

pcisme---------Please Read

Your post contained personal information and was removed to a secure location. These are public forums, and you should never post account numbers, street addresses, telephone numbers, email addresses, your full name, or anything else personally identifiable to you. Spammers and hackers can easily harvest that information. Your post is below with the information redacted or removed. Please read the forum guidelines for posting————————-

http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289

 

 


pcisme wrote:

I'm using comcast's email; my email address is xxxxxxxxxxxxxxxxxx.

I entered a new contact into my Address Book.  The Address Book shows that the new contact has been accepted.  BUT, that new contact does not pop up automatically on my email's list of addresees when I choose "To" in order to compose an email.  All my other addressees appear, but not that latest contact.


 




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Email Expert

Re: pcisme---------Please Read

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.




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