Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








outlook 2016

Regular Visitor

outlook 2016

I have used Outlook 2016 for over a year to read my Comcast emails. Two weeks ago I started getting "unable to find connect" error. I can access my account using a browser and my phone. Below are my settings:

Software: Office 365 ProPlus version: 1706, Build 8229.2103


Server: imap.comcast.net

Port: 993

Encrytion: SSL/TLS

SPA: no


Server: smtp.comcast.net

Port: 587

Encrytion: SSL/TLS

SPA: no

I have also tryed imap port 143 and smtp port 465. I also tried to create a POP account but it also did not work. After reading different sites on the correct settings, I have noticed that this version of Outlook no longer has just a TLS encryption option and that Outlook has added a new encrytion type, STATTLS. None of the "setting" sites even reference STATTLS or SSL/TLS, just TLS. I also deleted the account from Outlook and tryed to recreate the account. 


Email Expert

Re: outlook 2016

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation