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open existing folder, create new folder

Regular Visitor

open existing folder, create new folder

I am only able to move emails to existing folders. There is no way I see, to open existing folders or create new ones.

Email Expert

Re: open existing folder, create new folder

What happens if you click on a folder?  Does it not open or what?  Are you still on the old email format, or the new one?




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Regular Visitor

Re: open existing folder, create new folder

None of my folders will open. I am on the new email format. Everything changed on the new email format.

The only way I can even see my folders is to open "move folder". Obviously this doesn't let me open any of them.

They are not shown on the left side of the screen as in the past.

Email Expert

Re: open existing folder, create new folder

In that case see if this applies to you---------------------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/view-forlders-in-email/m-p/2839240#M171949




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Mark an Answer!solution Icon

Regular Visitor

Re: open existing folder, create new folder

Problem solved.
Didn't see "open folder" and "close folder" at bottom left corner of screen.
Thanks very much!
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