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not getting email ?

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not getting email ?

i am not getting email

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Email Expert

Re: not getting email ?

We need a lot better information.  Are you using only the Comcast webmail, or a client program like Outlook or Thunderbird?  Is it all email or only your Comcast account?  Have you tried sending yourself an email from some other email provider like Yahoo or AOL?  Also----------------



Assuming that you are in either your Primary, or an unrestricted Secondary account, check to see if your "Safe List" is enabled--------------

Click on either "Account" or My Account" at the top of your screen, depending on which page you are on at the moment. It should ask you to sign in again. When you have done so, it should take you to a page with four tabs at the top that say "Overview", "Billing and Payments", "My Services", and "Users and Preferences". Click on "Users and Preferences" if it's not open already, and you should see another page with your name and address, account number and other things. You should see two tabs----"Basic Settings", and to the right of it ------"Email Settings". Click on that and you will see several choices including the Safe List. If it's enabled the button will be green.

When the Safe List is enabled, the only emails that will go to your Inbox will be from addresses or domains you deliberately put on that list manually. Nothing else will get through. So if it's turned on, you need to turn it off. It has been known to become enabled by itself, with no action on your part.




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