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no emails since 11/5

Regular Visitor

no emails since 11/5

My emails system seems to have dissappeared. I have not gotten any for 3 days and I usually average 40-60 per day... am I getting hacked?

Email Expert

Re: no emails since 11/5

Check to see if your "Safe List" is enabled--------------

Click on My Account" at the top of your screen. It should ask you to sign in again. When you have done so, it should take you to a page with four tabs at the top that say "Overview", "Billing and Payments", "My Services", and "Users and Preferences". Click on "Users and Preferences" if it's not open already, and you should see another page with your name and address, account number and other things. You should see two tabs----"Basic Settings", and to the right of it ------"Email Settings". Click on that and you will see several choices including the Safe List. If it's enabled the button will be green.

When the Safe List is enabled, the only emails that will go to your Inbox will be from addresses or domains you deliberately put on that list manually. Nothing else will get through. So if it's turned on, you need to turn it off. It has been known to become enabled by itself, with no action on your part.




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New Poster

Re: no emails since 11/5

this is happening to me right now. Got my account setting and email preferences. lok for email forwarding. All my email was being sent to a different email address. I changed my password but it was set back to that same addres this morning when i rechecked. I am tryong to talk with comcast now.

 

But it sounds to me as your email has been hacked and someone is forwarding that email to another address

 

mine was set to ultimateoutdoorhiringdept@outlook.com

 

so be aware

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