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new email disappears

New Poster

new email disappears

Every time we go to write a new email and send it, before it is finished it disappears.  What is

causing that to happen?  Sometime we try to save it as a draft and it is not there. 

Email Expert

Re: new email disappears

Assuming you are talking about the Comcast webmail interface---------------------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.







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