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moving soon to another area changing my email

Frequent Visitor

moving soon to another area changing my email

I am going to be moving soon to tampa fl, from south florida, not sure where tho.

 

Question is i am not sure if the area has comcast or not and have to change my email when i c cancell my comcast serivce.

 

How long will i be able to keep my comcast email?

 

Will u guys give me lea way to change my comcast email to my new one?

Email Expert

Re: moving soon to another area changing my email

You can call Comcast, but you really need a specific address you are moving to in order to tell if Comcast HSI is available there.  What happens is that if the service is available, you're supposed to be able to keep your existing email address by transferring it to the new location.  

 

If you cancel your current  account without doing a transfer and then move, your user ID (email address) will cease to function and will be suspended for 90 days, after which it goes into the pool of available IDs for any other Comcast customer that wants it.  When you pay your last bill, you are paying for the subsequent 30 day period, so the email address should work for that long-----------maybe.  I would call them first.  But once you have an address of your new home, you can check service availability here-----------------

 

http://www.comcast.com/move-transfer.html

 

If Comcast isn't available at the new address, you won't be able to keep the Comcast email address, as it is proprietary.  Once you are no longer a paying subscriber--------that's it.




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Frequent Visitor

Re: moving soon to another area changing my email

is there a way to transfer all my mail and contacts from comcast to a free email provider?

Gold Problem Solver

Re: moving soon to another area changing my email

Free ones include Windows Live mail, Gmail, Thunderbird.  Here are the directions for moving the email.  Following that are the directions for exporting your contacts from the XC address book.

 

Moving email from Comcast's webmail (aka Xfinify Connect) to your computer.

People want to do this for a variety of reasons, the main ones being to backup the email, or to get local copies prior to switching ISPs.

Notes
You have to do this with an email client (like Outlook Express, Outlook, Windows Mail, Thunderbird, etc.).
You can only do this via POP3, and POP3 can only download email that's in the webmail Inbox.
IMPORTANT The default behavior of almost all POP3 email clients is to delete messages after downloading them. If you want copies of your email to still be available via webmail you have to configure the email client to "leave messages on server".
Different email clients have different ways of storing email. Although it's generally possible to export/import the various formats from client to client, viewing the downloaded email conveniently will always require using an email client.

Setup
Empty out the Inboxes of both webmail (unless you're only interested in what's in the webmail Inbox) and the email client. Create Temp folders and move messages in the Inbox to the Temp folder if necessary.
Create folders in the email client that correspond to the webmail folders.
Email client config: port 995, SSL, Leave messages on server; detailed configuration steps for some common email clients can be found here: http://forums.comcast.com/t5/E-Mail-and-Xfinity-Co​nnect-Help/E-Mail-Client-Settings-customer-genera... . That doesn't address the "Leave messages on server" aspect. Best bet there is to Google on "'your email software' 'version number' + leave messages on server" (without the single or double quotes).

How to do it
Move a folder's worth of messages into the webmail Inbox.
Download via email client
Move messages in the client Inbox to the appropriate folder (should be as simple as CTRL-A > Move)
Move messages in the webmail Inbox back to where they were.
Move another folder's worth of messages into the webmail Inbox.
Etc.

___________________________________________________________________________________________________

 

Click on the Address book in Xfinity Connect

Click on EXPORT ALL

Click EXPORT

New window now click on SAVE AS

New window, name the csv file, decide where you want to save it (I use desktop)

 

Once you have set up a free email account, you will then IMPORT your contacts into that program.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




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