lost emails

[3ferguso]

all emails in inbox were deleted and are nowhere to be found, an action I did not perform or authorize.

why did this happen and is there a way to retrieve the lost inbox messages/emails?

[BruceW]

Most often email disappears from Comcast's "Xfinity Connect" webmail Inbox because an email program (ex: Outlook, Mac Mail) or mobile device (smartphone, tablet) using the POP protocol downloads the mail and removes it from the server.

Check all mobile devices and email programs on all computers. The missing mail may be in the Inbox of one of these. If necessary, change the Comcast password for the affected userID to prevent mail from being removed. You can change your password in "My Account" ( https://customer.comcast.com/Secure/UserSettings/) under "Users & Preferences" / (username) / "Basic Settings" / Username / "Change password". Once you identify the offending device or program, change its settings to "Leave a copy on the server", and make sure that a "Delete after xxx days" or similar setting is not active.

The "Email Deletion Schedule" settings in Xfinity Connect do not protect messages from being removed by email programs or mobile devices.