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lollipop update

New Poster

lollipop update

i did the update to lollipop today on my lg3 verizon phone and now I am not able to connect to my comcast email.  How do I fix this?

Regular Visitor

Re: lollipop update

I have the same problem.  Did you ever get it resloved?

Regular Visitor

Re: lollipop update

I too have a LG G3- lollipo update installed today.  No my email will not connect to Comcast server- says "Server temporarily unavailable. Try again later."  If I turn wifi off (I am connected to my Xfinity WiFi hotspot), then it will update.

New Poster

Re: lollipop update

I downloaded the Xfinity app and that works fine. I can receive my comcast email using the app

Regular Visitor

Re: lollipop update

Your suggestion of turning the WiFi off worked.  But in any event they have to come out with a fix since obviously that's not theway it should work.  I'll see what the Verizon people say about this.

Frequent Visitor

Re: lollipop update

I spent 1.5 hours at Verizon store tonight, they could not fix it, they say its a Camcast problem. He tried to delete my comcast email from my phone and reinstall it but it would not let him reinstall, now I cannot get any email but gmail on my phone (LG G3). I am not computer/cell phone savvy and have no one to help me. If Verizon couldnt fix then should I call Comcast and get a representative on the phone?

 

Service Expert

Re: lollipop update

If getting email worked before the lollipop update I would suggest it's lollipop and not Verizon or Comcast.  From doing a quick read on the internet, it seems as though lollipop is causing multiple problems, including being able to gather email.




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Frequent Visitor

Re: lollipop update

It was working fine, never had any problems until last week when my phone updated to lollipop. Thank you.
Frequent Visitor

Re: lollipop update

When you say xfinity app do you mean the xfinity mobile app? Do I get it at the Google play store?
Frequent Visitor

Re: lollipop update

Only xfinity app I can find is for IPhones. Please advise. Thank you!
Frequent Visitor

Re: lollipop update

Which xfinity app? Please advise. Thank you!
Service Expert

Re: lollipop update


doxiedeb wrote:
When you say xfinity app do you mean the xfinity mobile app? Do I get it at the Google play store?

Yes, you get it at the Google Play Store.  It is called XFINITY Connect.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: lollipop update

Did everyone get this straight? I finally found out the comcast servers don't work with IPV6. Just go to the Playstore and get the app DNSet. Once installed, turn it on and all your email will work fine over wifi! It reverts to IPV4, I think. Only took a month before I found this on another forum. Hope this helps all those using Comcast pop3 email on their Droid.

Regular Visitor

Re: lollipop update

Kudos...Great job.

Frequent Visitor

Re: lollipop update

Thank you but don't know what IPV6 or 4 is ???
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