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how to get older e mails

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New Poster

how to get older e mails

I need to get an older email , how do I retrieve

Accepted Solution

Re: how to get older e mails

It sounds like your email deletion schedule is set to one month.  To check, from the Inbox page, go to Preferences>>>>>Email>>>>>>>Email Deletion Schedules.  Make any changes you want.  Usually if messages are removed by that schedule they are just gone.  You can try calling Comcast security to see if they can get them back, but no guarantees-----------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

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Email Expert

Re: how to get older e mails

Just how old are you talking about?  If it was deleted a long time ago it's just gone.  If it was only deleted by you a couple of weeks ago or less you can still get it back.




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New Poster

Re: how to get older e mails

12/18/14. current emails go to 12/23/14

Email Expert

Re: how to get older e mails

It sounds like your email deletion schedule is set to one month.  To check, from the Inbox page, go to Preferences>>>>>Email>>>>>>>Email Deletion Schedules.  Make any changes you want.  Usually if messages are removed by that schedule they are just gone.  You can try calling Comcast security to see if they can get them back, but no guarantees-----------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: how to get older e mails

Thank you very much.

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