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how to control when emails deleted from server?

Regular Visitor

how to control when emails deleted from server?

Emails are disappearing both on my desktop and the comcast server on the web.   I have not deleted them.   I tried to go into email preferences online and I click on it but it will not take me to the preferences where I can control when they are deleted from server.

 

This has never happened before.   My emails would stay on my computer/devices unless I deleted them, now I can no longer go back to older emails.

 

Any advice will be greatly appreciated.

Email Expert

Re: how to control when emails deleted from server?

Exactly what happens when you try to access Preferences in the Comcast Inbox page?




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Regular Visitor

Re: how to control when emails deleted from server?

The page says "Preferences", followed by this:

 

You're in control.

Manage application settings for all the features you use in XFINITY Connect, like:

Note: not all features are available to all subscribers. To learn more about XFINITY Connect features, visit our help site.

 

That's it.  Nothing else on the page. Nothing to click on.  Tried it both in Safari and Firefox, same thing.   So strange.

Regular Visitor

Re: how to control when emails deleted from server?

I am having the same problem as SedonaGal. When I click on Preferences, I get the spinning wheel that says "Loading".

Email Expert

Re: how to control when emails deleted from server?


wpc53 wrote:

I am having the same problem as SedonaGal. When I click on Preferences, I get the spinning wheel that says "Loading".



Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an XFINITY Forum Expert and I am here to help.
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