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hacked email account

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hacked email account

How do I close an email account that has been hacked?

 

Service Expert

Re: hacked email account

How do you know the email account has been hacked?




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New Poster

Re: hacked email account

I keep getting emails that someone using my email account has used it to set up an apple id and they make purchases on it

 

Email Expert

Re: hacked email account


loko1 wrote:

I keep getting emails that someone using my email account has used it to set up an apple id and they make purchases on it

 


Immediately change your password and secret question.  Then run a scan of your system with your A/V software to see if it finds anything.  You might also want to consider deleting your Comcast email address and changing it to something else.  To do that-----------------

 

You can change the user ID-----that portion of the email address to the left of the @ symbol. On the Xfinity home page, click on "My Account" at the top. Sign in again. On the top of the landing page, click on "Users". The account name should now show. To the right, click on "Edit", and follow the prompts.

Caution-----once you change the user ID, you CANNOT get the old one back. So make sure the new one is really what you want.




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