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emails

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emails

what happened to all my emails?  my email history is gone on the comcast site and at home as well.

 

Email Expert

Re: emails



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.




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Contributor

Re: emails

My emails are still missing. I had my preferences set correctly.

I think my problem is that Comcast is not compatible with Windows 10 or with Microsoft outlook 2007.

my iPad is ok as well as my android phone.  My computers, purchased in 2014,  a laptop and a desktop, with Windows 10 are not compatible.  Things were ok until I followed Comcast's recommendation to go from pop to Imap.  It messed up my folders, send and receive and my contacts. I would delete info an put backin and at times it would change back to the default settings

Email Expert

Re: emails

Are you saying you can see the missing messages on the iPad?  IMAP really is the way to go if you have your email account enabled on more than one device.  Everything is synced so that whatever you do to an email on one device, is reflected on all the others as well as the server.  So you need to make sure you have the account enabled on each device using IMAP.  Also, IMAP supports local folders;  POP3 only works on the Inbox folder.  Once you are satisfied everything is OK, then you can go back and delete the POP3 accounts to avoid confusion.




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