Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.









New Poster


Not getting my emails

Gold Problem Solver

Re: emails

Please describe the problem in more detail. What happens if you send a test email to yourself? Does it send? Do you receive it? Is the problem happening with their Xfinity Connect webmail, an email program, or an app on mobile device?


If you are you getting any error messages please post them but leave out any personal information.


If you post an email address, remove the userID portion but leave the rest. For example, if the message contained the email address "bobsmith@example.net", edit that so it reads "********@example.net" before posting.

Check your "Email Safe List" setting under Users & Preferences / (username) / Email Settings at https://customer.xfinity.com/Secure/UserSettings. This option sometimes gets turned on when it should be off. If you can't find the "Email Safe List" setting you'll need to log in with the Primary user ID.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation