Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








emails not being received


emails not being received

I have received several complaints that people are not receiving my emails but yet I am showing that they are being sent out with no problem.  I run a landscaping company and it is imperative that my potential clients along with current customers receive my emails immediately.  


Can I track if they are being received and opened or put in a spam folder?



Very frustrated!!


Gold Problem Solver

Re: emails not being received


Comcast Customer Security Assurance: 1-888-565-4329 (7 days a week from 6AM to 2PM ET), http://security.comcast.net/get-help/contact-comca​st-security.aspx.


Most likely they are being blocked as spam.  Also, Bcc an email to yourself from that email address, do you receive it?


Do you have a Business or Residential COMCAST account?

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation