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i haven't received any emails on my phone or home email account for over a week

Email Expert

Re: email

If you send yourself an email from some other non-Comcast email account you have like Yahoo or Gmail, etc., does it go through OK?  If not------------------------

 

On the computer----------------

 

One thing to check for sure-------check to see if your "Safe List" has become enabled.  If you are still on the old email format, from the Inbox page go to Preferences>>>>>Email>>>>>>Email Safe List.  If you are on the new format, on the Inbox page click on the gear icon in the upper right hand corner of the screen, then on Settings>>>>>Mail>>>>>>Advanced Mail Settings>>>>>Email Safe List.  If it is enabled, nothing will get to your Inbox unless you had put the contact on that list.  So if it is, turn it off.




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