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email

I'm not getting my emails, neither is my husband.

Email Expert

Re: email

You need to provide a lot better information.  You're not getting your emails where?  On a computer using a browser?  Or on a smartphone or tablet or what?  Have you tried sending yourself an email from some non-Comcast email account you have?  Does it go through OK?




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Contributor

Re: email

On my pc

Gold Problem Solver

Re: email


ahoy524 wrote: I'm not getting my emails ...


On my pc

What does "not getting my emails" mean exactly? Please describe the problem in more detail. What happens if you send a test email to yourself? Does it send? Do you receive it? Is the problem happening with their Xfinity Connect webmail, or an email program?

If you are you getting any error messages please post them but remove any personal information first. The forums are public and it isn't safe to post personal information here, and it's against forum rules (see http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/m-p/2618379#M1).

If you post an email address, remove the userID portion but leave the rest. For example, if the message contained the email address "bobsmith@example.net", you would edit that so it reads "********@example.net" before posting.

Check your "Email Safe List" setting. This option sometimes gets turned on when it should be off. When it's on, only email from addresses you add to your Safe List will get through.

Contributor

Re: email

My emails are not showing up on the home page. I clicked on support then they showed up. Did comcast change something?

Contributor

Re: email

I'm not sure how to answer, but my emails are back. How can I say fixed when there is no check to mark?

Email Expert

Re: email


ahoy524 wrote:

I'm not sure how to answer, but my emails are back. How can I say fixed when there is no check to mark?


Click on Options to the right in your post and you should see the option to mark it as a solution.




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I am not a Comcast employee. I am a paying customer just like you!
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