Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,938

members

777

online

36,502

topics

Top

email

Visitor

email

My neighbor has had comcast email address for over 10 years. She is moving out of her condo and becoming temporarily homeless. Can she keep her email address if she cancels her comcast service?

Email Expert

Re: email

At this   moment in time-------no, unfortunately.  Up until now Comcast has not let anyone keep the email once service was cancelled.  On the other hand, with the rollout of the new email format, Comcasy intends to let former customers keep their email accounts, but we have no set date for when it will be implemented.  We thought it went into effect back in April, but it was recinded due to coding problems after only one or two days.  So right now your neighbor is in limbo as far as Comcast email goes.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 277 views
  • 0 kudos
  • 2 in conversation