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I can't open certain emails while others do open -Why?

Email Expert

Re: email

Exactly what happens when you try?  Are you getting any kind of error message?  Are you using the Comcast webmail UI on a desktop computer, or a tablet or what?




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Frequent Visitor

Re: email

I get no error messages. I am on a desktop and I get my email at exfinity connect. I just want to let you kmnow I am not very computer savy- please bear with me.

Email Expert

Re: email

OK on the messages that don't open, what happens when you click on them-------anything?




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Frequent Visitor

Re: email

Nothing at all happens. I can click it once twice and it will not open. I have deleted the ones that would not open-thinking they might have a virus-. Since then I've been able to open the emails I receive. I guess thiss was a fluke???????????????? If it happens again , should I post it again?-thanks

Email Expert

Re: email

If it happens again---------------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.






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