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Just the evening (Saturday June 22nd, 2015) I have not been able to open my email. I get as far as signing in and then nothing else happens.
I reset the modem and still cannot get into my email.
I sign in and nothing.
I have never had this issue before and naturally am not happy.
Exactly what happens when you try to access the email? Are you using only the Comcast webmail, or a client like Outlook or Thunderbird? Are you on a desktop/laptop or a mobile device like a tablet?
I am escalating this to the forum Administrator. I'm seeing multiple posts about not being able to access the email. There may be an outage.
I am not showing any outages being reported, please let us know if you are accessing your email through our website or email clients. I will also be reaching out through private message to get some examples to escalate.
unable to access email either in outlock or web access
Email and voice mail are currently unavailable
Some customers may experience problems accessing email and voicemail through the Xfinity Connect ®.Communications Center at this time. Our engineers are aware of this issue and are working to resolve the problem as soon as possible. We apologize for any inconvenience this issue may cause.
I found out since about 6:30 this morning I have been unable to access my e-mail through web access. I get the following message when I sign in:
"Email and voice mail are currently unavailable
Some customers may experience problems accessing email and voicemail through the Xfinity Connect ®.Communications Center at this time. Our engineers are aware of this issue and are working to resolve the problem as soon as possible. We apologize for any inconvenience this issue may cause."
It is very frustrating and it would be helpful if it's possible to get an estimate of when we can expect service to be available again.
When I sign onto e mail, I get a message that internet explorer is not responding. This only happens on Comcast e mail. I tried three different computers.. They all do the same thing.
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