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email will not load/refresh

Frequent Visitor

email will not load/refresh

My email will not load or refersh. I can send emails and the email page comes up, but does not load any new emails. Am running a mac, and emails do not load on Chrome, Safari or Firefox. I have contacted suppoerted and have been referred to Tier 3, but have not yet heard from them. Have cleared my browsers/ restarted etc. but nothing. 

Email Expert

Re: email will not load/refresh

I have an iMac and I'm not experiencing this problem.  I'm curious-------do you have another device you can access your account with like a smartphone or tablet?  If so, does it work OK there?




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Frequent Visitor

Re: email will not load/refresh

No. Does not load on iphone or through Firefox or Safari. Thanks for any help.

Email Expert

Re: email will not load/refresh

Assuming you are still on the old email format, on the Mac, sign into your account.  Once you get to the Inbox page, at the top click on Preferences>>>>>Email>>>>Email Safe List.  If that has become enabled, nothing will get to your Inbox except from contact you deliberately put on that list.  So if it's on, disable it.  Does that fix it?




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Frequent Visitor

Re: email will not load/refresh

Appreciate the help. I tried the Safe List, and it was not on. Any other thoughts??

Frequent Visitor

Re: email will not load/refresh

One other thing. Just checked my spam file, and spam emails are going there. Should I deactivate all my spam filters?

Email Expert

Re: email will not load/refresh

I doubt the Spam filters have anything to do with this.  I'm going to escalate your OP  to the forum administrator to see if they can have someone look at your account.




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Official Employee

Re: email will not load/refresh

Hi rotwood, I could take a look at your email for you and will send you a private message to further assist.

 

Thank you


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Frequent Visitor

Re: email will not load/refresh

 

Thank you for the offer.

 

How can you send me a private message when I cannot receive emails?

 

Email Expert

Re: email will not load/refresh

A PM is part of the Lithium forum software.  It's not an email.  Look in the upper right corner of the screen near your name/icon and you will see a small dark envelope icon.  If a message is waiting for you, it will have a red circle with the number in it.  Just click on the envelope.  It looks like this---------------------------

 

 

Screen Shot 2016-08-14 at 8.51.25 AM.jpg




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Official Employee

Re: email will not load/refresh

Hi rotwood, thank you for working with me via private message. Between my email refresh and you adjusting spam filters I am glad we got it working.

 

Thank you


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