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email trash

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email trash

How can I increase the number of emails that go to trash, currently set at 99?

Email Expert

Re: email trash

The 99 indicator is just that------it lets you know you have at least that many unread messages in that folder.  It's not a limit.  The displayed number just won't get any bigger than that.




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Frequent Visitor

Re: email trash

Thanks for your reply. I should have worded my question differently. Is there any way to increase my saved trashed emails to say, 1000, rather than the current 250. 250 emails gives me about 2 weeks of trash history and I would like more.

Email Expert

Re: email trash

In the new email format, the Trash and Spam folders use the following schedules-------------------

 

  • Spam is stored for 7 days or 2,000 messages, whichever comes first
  • Trash is stored for 14 days or 5,000 messages, whichever comes first

There is no way to pre-set a given number of messages in either one.  There are a couple of things to consider:  

 

1)  If you have the account enabled in a desktop email client like Thunderbird or Mac Mail, any settings you use in those will override the Comcast webmail settings.  So if you set it to keep Trash for a month-----that's what should happen even if the webmail UI is at 14 days.  The same applies if you have the account enabled using the mail app on a mobile device.

 

2)  If you only want to use the webmail, you can create a local folder, then move the messages out of Trash to that, or just move them there from the Inbox in the first place.  That folder would not be subject to the Trash folder schedule unless you make it a sub-folder of the Trash folder.

 

The bottom line is that the Trash and Spam folders are neither designed nor intended to be used for storage purposes.  For that, you should use  local folders.




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