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email retrieval

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email retrieval

How can I retrieve an email from May 2016?  I am unabe to do so and when I put in a search for the email, nothing comes up.

Email Expert

Re: email retrieval

Are you sure it wasn't deleted?   If you are still on the old email format, from the Inbox page go to Preferences>>>>>Email>>>>>>>Email Deletion Schedule.  Does that account for it?  If it was deleted by those schedules it can't be recovered.  If you are on the new format, and you didn't delete it, it should still be there unless it was in Trash or Spam, in which case it's gone after that long.




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