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email retrieval

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email retrieval

How can I retrieve an email that was deleted

Gold Problem Solver

Re: email retrieval

If it is not in the Trash Folder, AND you are using thecFULL version of XC...

Right click on the Trash Folder

Click on Recover deleted messages

A window opens showing deleted emails

If you see the email you want, highlight it

Next click on the small green arrow on the top left side of the window

A NEW window opens showing you how you can move that email back to your Inbox.

 

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Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Email Expert

Re: email retrieval

Just to add------it takes one or two days for a deleted message to appear in the Recover Deleted Items feature.




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