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email retention

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email retention

Did something change regarding email retention. When I first started retrieving email from both my comcast mailbox and phone - I always had to log into the comcast account to delete emails I deleted from my phone. I'd build up several thousand before I got around to clearing them out. Tonight I sat down to tackle the task and I found I don't have any of those emails out there to clean up - is this good thing i.e. change or is something suspious going on with my account??

Gold Problem Solver

Re: email retention

You might have reached your storage limit.
Also check your Email Deletion Schedule. To do
Open Xfinity Connect and click on Preferences. Next click on the Email icon. Now scroll down through your email settings and click on the EMAIL DELETION SCHEDULE. Look at the number of days each Fokder is set to when it automatically deletes all email from each folder. While there, make any changes you wish to make.
Do you have your phone set to leave copies of messages on the server?
Are you using POP or IMAP?

Post back please.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

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