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email on my pnone using xfinity connect app

Regular Visitor

email on my pnone using xfinity connect app

I use the Xfinity Connect App on my droid phone to access my comcast email. Suddenly today, I am getting the following when i press the app icon, rather than my email:

 

"Access to Xfinity Connect Email requires subscription to Comcast High-speed internet". Then a ink "Subscribe Now"

 

I am already a subscriber and still can access my comcast email through my laptop. What do I needto do to get my email back on my phone???????????????????????????????????????

Official Employee

Re: email on my pnone using xfinity connect app

Sorry for the inconvenience.  We are aware of the issue and looking into it now.


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We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

Regular Visitor

Re: email on my pnone using xfinity connect app

OK, please let me know ASAP what I need to do to get it back.


ComcastJordan wrote:

Sorry for the inconvenience.  We are aware of the issue and looking into it now.




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