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email login switches to a different user

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email login switches to a different user

I am the primary email user and my wife just has a secondary email address on my account. The sign in page will not let me sign in with my username and password. Every time I sign in with my username/address, the system immediately switches to my wife’s account. This just started to fail today. I cannot log in with the primary users address. Please help

Email Expert

Re: email login switches to a different user

First, clear out your browser's history/cache.  Then close it out and re-start it in a fresh session.  Then, try re-setting the password for the primary account------------------------

 

http://www.xfinity.com/password?CMP=ILC:MA:BAU:SUB:COM:HLP:INT55e08981815f0




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