Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








email issues

New Poster

email issues

I cannot get into my Comcast email, I can read the news, look at billing, etc., but I CANNOT get into the email. When I click on the email envelope to read them, it goes right back to HOME page. I am using Safari on my MAC.


On my HP computer I’m using Explorer, same thing is happening on it, but on occasion it shows a WHITE page that will try to load for hours instead of going back to the HOME page.


No settings were changed on either computer and this started about the same time, the end of October or beginning of November, on both computers. What’s up Comcast?


I should add that I usually use my cellphone for email and have had no issues with it on it. But I’d like to be able to excess from the laptops.

Regular Contributor

Re: email issues

Same here in the Chicago area. Email partly working here on cell phone. No incoming emails working at all.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation