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email in box today aug 1

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email in box today aug 1

anyone else not getting emails in northeast? sending ok not receiving in NH
Accepted Solution

Re: email in box today aug 1

Please describe the problem in more detail. What happens if you send a test email to yourself? Does it send? Do you receive it? Is the problem happening with their Xfinity Connect webmail, an email program, or an app on a mobile device?

If you are you getting any error messages please post them but remove any personal information first. The forums are public. It isn't safe to post personal information here, and it's against forum rules (see http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/m-p/2618379#M1).

If you post an email address, remove the userID portion but leave the rest. For example, if the message contained the email address "bobsmith@example.net", you would edit that so it reads "********@example.net" before posting.

Check your "Email Safe List" setting. It sometimes gets turned on when it should be off. When it's on, only email from addresses you add to your Safe List will get through. If you still have the "old" Zimbra webmail, the setting is under Preferences / Email / Email Safe List. If you have the "new" Appsuite webmail, the setting is under (gear icon) / Settings / Mail / Advanced Settings / Email Safe list.

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Gold Problem Solver

Re: email in box today aug 1

Please describe the problem in more detail. What happens if you send a test email to yourself? Does it send? Do you receive it? Is the problem happening with their Xfinity Connect webmail, an email program, or an app on a mobile device?

If you are you getting any error messages please post them but remove any personal information first. The forums are public. It isn't safe to post personal information here, and it's against forum rules (see http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/m-p/2618379#M1).

If you post an email address, remove the userID portion but leave the rest. For example, if the message contained the email address "bobsmith@example.net", you would edit that so it reads "********@example.net" before posting.

Check your "Email Safe List" setting. It sometimes gets turned on when it should be off. When it's on, only email from addresses you add to your Safe List will get through. If you still have the "old" Zimbra webmail, the setting is under Preferences / Email / Email Safe List. If you have the "new" Appsuite webmail, the setting is under (gear icon) / Settings / Mail / Advanced Settings / Email Safe list.

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