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email hacked

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email hacked

My email has been hacked and is sending spam to my contacts.  How do I fix this and prevent further abuse?

 

Email Expert

Re: email hacked

First, check your Sent folder to see if there are any outgoing messages in it that you didn't send.  If there are none, most likely what has happened in your case is that your email address is being "spoofed".  A spammer can make email messages look like they came from you when they didn't.  If that is the case, there is nothing you can do about it but wait it out.  Spammers will usually use an address for a week or two and then move on.    If, however, you see messages in your Sent folder you didn't send, then the account has been compromised.  Immediately change your password to something stronger than whatever it is right now, and also change the secret question for the account.  Then  run a complete scan of your computer with your A/V software to see if it finds any malware.




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