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email hacked

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email hacked

Every weekend we recieve 10-15  "retuned unable to send" email notices from "Daemon" regarding emails we never sent, to people we never send emails to. How did this happen? I have changed passwords twice but it still floods our inbox with returned emails.

Help this is a business account.

Service Expert

Re: email hacked

If this is a business account and you're a business class customer, you need to be posting in the business class forums.




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New Poster

Re: email hacked

I am having exactly the same problem with one of my e-mail accounts.  This is a personal account, not a business one, so I'd appreciate an answer on this forum.

 

Thanks.

Email Expert

Re: email hacked


armitage80 wrote:

I am having exactly the same problem with one of my e-mail accounts.  This is a personal account, not a business one, so I'd appreciate an answer on this forum.

 

Thanks.


Check your Sent folder to see if anything is in there that you know you didn't send. If there is, then the account has been compromised. In that case you need to change the password to something a lot stronger than whatever it is right now, and also change the secret question and answer for the account.

If the Sent folder looks OK, then the most likely thing is that your account is being "spoofed". Spammers can make it look like emails came from you when in fact they did not. If that is the case, there is nothing you can do except notify your contacts of the problem and wait it out. Once a spammer has your email address there is nothing you can do to stop it. But in order to avoid detection they will usually only use an address for a few days or a week and move on to annoy someone else.

Also, use your A/V software to run a complete scan of your machine to see if it can find anything wrong.




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