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email can not be received can only send on the xfinity site or anywhere else

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Regular Visitor

email can not be received can only send on the xfinity site or anywhere else

Email problem for more than 48 hrs. I am unable to receive email, but can send. Still waiting for a fix. Comcast says everything looks good. This is absolutely not a problem on my end!

Accepted Solution

Re: email can not be received can only send on the xfinity site or anywhere else

thanks, it turns out that when I adjusted one of my filters I messed up and caused all emails to be tossed. Oh well was me after all!

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Gold Problem Solver

Re: email can not be received can only send on the xfinity site or anywhere else


dbl1234 wrote:

Email problem for more than 48 hrs. I am unable to receive email, but can send. Still waiting for a fix. Comcast says everything looks good. This is absolutely not a problem on my end!


You might have the SAFE LIST enabled in error.  To check:

Click on My Account while signed in.

Click on Users and Settings tab

Click on the Username with the problem

Click on Email settings

Scroll down until yiu get to THE SAFE LIST

Look to see if the arrow is green.  If it is, the safe list us on.  Click to shut it off.

 

The Safe List will only allow email listed in the list to come through, everything else is deleted.

 

If that isn't the issue,

post back which browser/ version you are using and clear your cache too.

Post back.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Regular Visitor

Re: email can not be received can only send on the xfinity site or anywhere else

thanks, it turns out that when I adjusted one of my filters I messed up and caused all emails to be tossed. Oh well was me after all!

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