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email addresses

Regular Visitor

email addresses

when composing an email and selecting who the email is going to, the problem that i have had for some time is this........

 

I select ( to), and then in the select addresses box everyone that i have sent an email to shows up in this box.

These names are not in my contacts list and i no longer want to see all of these email addresses........

 

HOW do i get rid of them? Once and for all.

 

Email Expert

Re: email addresses

If you are still on the old email format-------------------

 

The auto-complete feature in the Comcast address book has it's own memory.  You can't access it or alter it.  Periodically Comcast will re-set accounts, and at that time entries that have been deleted from your address book should vanish.  However, they only do that sporadically, on no particular schedule.  So those old addresses could keep popping up for quite a while.

 

Also, when you type an address into the To: Cc: or Bcc: fields, the feature will remember it if you actually send an email to that address, even if it’s not in the address book.  It's actually pretty common behavior with webmail accounts.

 

If you are on the new format, -----------------you have more control.  From the Inbox page click on the gear icon in the upper right corner of the screen, then on Settings>>>>>Mail>>>>Mail Settings.  Under Common you will see the option to enable or disable retention of email addresses in the Collected Addresses folder.  That folder is found in the address book, and there you can delete contacts that appear in the auto-fill.




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Regular Visitor

Re: email addresses

ty

Regular Visitor

Re: email addresses

This did not help me at all, i have no gear icon showing to make the changes needed............any other ideas from anyone......

 

ty,

 

bt

Email Expert

Re: email addresses


sarge2 wrote:

This did not help me at all, i have no gear icon showing to make the changes needed............any other ideas from anyone......

 

ty,

 

bt


If you are on the new format, the gear icon is right next to your name in the upper right corner.  It looks like this-------------------------

 

 

Screen Shot 2017-01-11 at 11.26.21 AM.jpg




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Regular Visitor

Re: email addresses

it would seem that my format is different, i do not have that gear symbol showing in the upper right or anywhere else........

 

sarge2

Email Expert

Re: email addresses

Can you post a screen shot?  I have not encountered this before.  Don't post any personal information if you do.




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Regular Visitor

Re: email addresses

Screenshot (8).png

 

 

Hi 

 

here is the screenshot

 

sarge2

Regular Visitor

Re: email addresses

Hi

was a reply sent in regards to my screen shot, if so I didn't receive it, although I got an incoming email suggesting there was a reply

 

sarge2

Email Expert

Re: email addresses

What you posted is the old format.  So as I stated up thread, you can't access or edit that information.  At some point, you will be updated to the new one.  The new format looks like this--------------------

 

 

New Format.jpg




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Regular Visitor

Re: email addresses

Hi,

 

ty for trying to assist me, i appreciate the time that you have spent..........

 

sarge2

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