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email account

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email account

I set up a new user on our family account about a month ago, and have never been able to access email for this user account.  I just get the following message, and Xfinity support does not seem to know what this means . . .

Email and voice mail are currently unavailable.

Some customers may experience problems accessing email and voicemail through the Xfinity Connect® Communications Center at this time. Our engineers are aware of this issue and are working to resolve the problem as soon as possible. We apologize for any inconvenience this issue may cause.

Email Expert

Re: email account

Has this been fixed yet?  Does it only happen for the secondary account and not the primary?

 




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