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email account

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email account

my email account that I have used for over 10 years suddenly just doesn't exist.  I called comcast and was transferred from tech to security to high security.  all got was the account doesn't exist.  I have used it for over 10 years and as recently as the last couple days.  help

Gold Problem Solver

Re: email account

First, to see what Usernames are associated with your Account.

Underneath SIGN IN on the homepage, you will see Don't know your email or username? Click the link.

Tick the circle next to your address, click Next.

All user accounts will be listed. The primary account will have that designation next to it.

If a recently used Username is now gone, I highly recommend that you immediately change your password to a strong password consisting of upper and lower case letters, some numbers, and characters.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

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