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e-mail

Cannot open e-mail

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Email Expert

Re: e-mail

What exactly happens when you try to access the email?  Are you using only the Comcast webmail or a client like Outlook or Thunderbird?  Are you getting to the Inbox page?  We need better information.




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Regular Visitor

Re: e-mail

I'm having the same problem. From my page called "Xfinity by Comcast - Official Customer Site", I click on the Email button in the left hand menu under my name and my account. Nothing happens. the address says "https://web.mail.comcast.net/zimbra/mail?app=mail" b ut there is nothing on the screen.

 

 

Email Expert

Re: e-mail


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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Regular Visitor

Re: e-mail

Clearing the browser history worked. Thanks.

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