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do not receive e-mail from italy when fotos are attached

Regular Visitor

do not receive e-mail from italy when fotos are attached

Hi:

 

I no longer receive e-mail from family in Italy when photographs are attached.  The senders do not receive any rejection or block notification. 

 

I had been receiving these before, but not in the past several months. 

 

I do receive e-mail from the very same senders when there are no attachments. 

 

The very same senders are able to send e-mail with photograph attachments to another family member here (US) at their sprint e-mail address. I am able to receive those forwarded from him (at Sprint).  I suppose that implies that there is no issue with the attached file format or size. 

 

I did request (comcast postmaster) that the e-mail domains and IP addresses be unblocked, however the postmaster service responded that none of them was being blocked by comcast. 

 

As I said, I do receive e-mails from them when there are no attachments. 

 

At this point I have no idea how to resolve this issue. Please advise if possible.

 

Thank you.

Gold Problem Solver

Re: do not receive e-mail from italy when fotos are attached

Comcast Security Assurance manages security for the email system and should be able to help you with this. Please call them at 1-888-565-4329 (from http://constantguard.comcast.net/dedicated-support/contacts#s5_nav).

Official Employee

Re: do not receive e-mail from italy when fotos are attached


carlino wrote:

Hi:

 

I no longer receive e-mail from family in Italy when photographs are attached.  The senders do not receive any rejection or block notification. 

 

I had been receiving these before, but not in the past several months. 

 

I do receive e-mail from the very same senders when there are no attachments. 

 

The very same senders are able to send e-mail with photograph attachments to another family member here (US) at their sprint e-mail address. I am able to receive those forwarded from him (at Sprint).  I suppose that implies that there is no issue with the attached file format or size. 

 

I did request (comcast postmaster) that the e-mail domains and IP addresses be unblocked, however the postmaster service responded that none of them was being blocked by comcast. 

 

As I said, I do receive e-mails from them when there are no attachments. 

 

At this point I have no idea how to resolve this issue. Please advise if possible.

 

Thank you.


carlino-

 

Can you please private message me the sender's email address?

 

Private Messages (PM's)

At the top of each Forum page you will see a small envelope

This is the icon for Private Messages, referred to as `PM's'. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting.

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.





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Re: do not receive e-mail from italy when fotos are attached

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